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Terms of Service

Version 1.0 · effective from 1 September 2026

These Terms govern the use of the SnapClick Studio website and application, the rights and obligations of both parties, payment rules and the scope of rights to generated creatives. Please read them before creating an account.

1. General provisions

  1. These Terms of Service set out the rules for the electronic provision of services through the website available at snapclickstudio.online and the related application (together: the “Service” or “SnapClick Studio”).
  2. The provider and owner of the Service is DIOVAX Sp. z o.o., seated in Stargard, ul. Metalowa 13, 73-110 Stargard, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS no. 0000613221, VAT no. PL5252657417, REGON 364341383, share capital PLN 1,500,000 (the “Provider”).
  3. The Provider can be contacted at contact@snapclickstudio.online or by post at its registered office.
  4. These Terms are made available free of charge before the conclusion of a contract, in a form that allows them to be obtained, reproduced and stored.
  5. This is an English translation. In case of any discrepancy, the Polish version of the Terms prevails.

2. Definitions

  1. Customer — a natural person conducting business activity, a legal person or an organisational unit without legal personality, as well as a consumer, who has concluded a contract for the Service with the Provider.
  2. Consumer — a natural person entering into a legal transaction not directly related to their business or professional activity.
  3. Service — a SaaS service for generating graphic creatives using the Provider's proprietary artificial intelligence models, including in particular compositing a product photo into a generated scene, generating backgrounds, image editing and generating imagery of a person wearing a garment reproduced from a mannequin photo.
  4. Account — a set of Customer resources within the Service, protected by a login and password.
  5. Input Material — a graphic or text file supplied by the Customer for the purpose of performing the Service (product photo, inspiration image, text prompt).
  6. Creative — a graphic file generated by the Service from Input Materials.
  7. Plan — a variant of the Service described in the price list, defining the limit of Creatives per Billing Period and the scope of available features.
  8. Billing Period — one month or one year, depending on the billing option chosen.

3. Technical requirements

  1. Using the Service requires a device with internet access, a current web browser with JavaScript and cookies enabled, an active e-mail address and a connection allowing graphic files to be uploaded.
  2. Supported Input Material formats are JPEG and PNG. Maximum single file size and maximum Creative resolution are set out in the price list and the Service documentation.
  3. The Provider is not liable for malfunctions resulting from the Customer's failure to meet these technical requirements.

4. Scope of the Service

  1. The Service consists in providing the Customer, for the duration of the Plan, with the functionality required to generate Creatives from the Input Materials supplied.
  2. The scope of features available in each Plan is set out in the price list. The Provider may extend that scope; reducing the scope of a purchased Plan during a paid Billing Period is not permitted.
  3. The Service is being released in stages. During early access, selected features may be provided in a test version; the Customer is informed of this before concluding a contract.
  4. Generation is probabilistic in nature. The Provider exercises due care so that Creatives correspond to the Input Materials supplied, but does not guarantee a specific, predetermined artistic result for an individual generation.
  5. For a single product photo the Service generates four variants of the Creative as standard.

5. Registration and Account

  1. A contract for maintaining an Account is concluded when the Provider confirms registration. It is free of charge and concluded for an indefinite period.
  2. The Customer must provide true and current data and update it without delay.
  3. The Customer must keep access credentials confidential and must not share them with third parties. The number of users entitled to use the Account is determined by the Plan.
  4. The Customer may terminate the Account contract at any time with immediate effect, subject to settlement of the paid Billing Period.

6. Conclusion and term of the contract

  1. A contract for a paid Service is concluded upon effective payment for the selected Plan or, for Plans settled by invoice with deferred payment, upon the Provider's confirmation of the order.
  2. The contract is concluded for the selected Billing Period and renews for further equivalent periods unless the Customer opts out of renewal no later than one day before the end of the current period.
  3. Unused Creatives roll over to the next Billing Period only while the subscription runs without interruption and expire when it ends.
  4. Upgrading to a higher Plan takes effect immediately with a pro-rata settlement. Downgrading takes effect from the next Billing Period.

7. Prices and payment

  1. All prices in the price list are net and will be increased by value added tax at the rate applicable on the invoice date. For EU business customers holding a valid EU VAT number the reverse charge mechanism may apply.
  2. Plan fees are payable in advance for the whole Billing Period.
  3. The Provider issues electronic VAT invoices and sends them to the Customer's e-mail address, to which the Customer consents.
  4. Available payment methods are presented during checkout. Payments are handled by an external payment operator whose terms the Customer accepts separately.
  5. In the event of late payment the Provider may, after a reminder and an additional deadline of no less than 7 days, suspend access to the Service until the arrears are settled.
  6. A change to the price list does not affect contracts concluded and paid for before it takes effect.

8. Rules of use

  1. The Customer represents that it holds rights to the Input Materials sufficient to allow their reproduction and processing for the purpose of performing the Service, including rights to any image of a person captured in the photos and to trade marks visible on the products.
  2. It is prohibited to submit Input Materials or generate Creatives that: infringe third-party rights, including copyright, industrial property rights or personal rights; depict minors in a sexualised context; constitute pornographic content or content promoting violence, hatred or discrimination; are intended to mislead the recipient as to the identity of a real person, in particular by creating the likeness of an existing public figure without their consent; or are otherwise unlawful.
  3. It is prohibited to interfere with the operation of the Service, including automated scraping, circumventing Plan limits, decompiling or attempting to reconstruct the Provider's models, and sharing Account access with unauthorised persons.
  4. Where a breach of paragraphs 2 or 3 is reasonably suspected, the Provider may block access to the Account, informing the Customer of the reason and allowing them to respond. A block maintained without justification entitles the Customer to a refund for the period of unavailability.

9. Rights to Creatives

  1. Rights to Input Materials remain with the Customer. The Provider obtains only a non-exclusive licence to reproduce and process them to the extent necessary to perform the Service and handle complaints.
  2. Upon payment for the Plan and generation of a Creative, the Provider grants the Customer a non-exclusive, territorially and temporally unlimited, transferable licence to use the Creative, including: fixing and reproduction by any technique, placing on the market, making publicly available so that anyone may access it at a time and place of their choosing — including in online stores, advertising materials and social media — and creating and using derivative works.
  3. The Provider does not use Customer Creatives in its own marketing materials without the Customer's separate prior consent.
  4. The Provider notes that, under current Polish law, output generated purely automatically may not constitute a work under copyright law. Paragraph 2 applies to the extent that a Creative is protected by copyright; otherwise the Provider undertakes not to raise any claims against the Customer in connection with the use of the Creative.
  5. Customer Input Materials are not used to train or fine-tune the Provider's models without the Customer's separate, explicit consent.

10. Availability and liability

  1. The Provider makes every effort to keep the Service continuously available and reserves the right to technical breaks, announced in advance where possible.
  2. For the Business Plan a separate service level agreement (SLA) may be concluded.
  3. Liability towards Customers who are neither Consumers nor entrepreneurs with consumer rights is limited to the fees paid by the Customer in the six months preceding the event and does not cover lost profits. This limitation does not apply to damage caused intentionally.
  4. The Provider is not liable for how the Customer uses the Creatives, including compliance of published materials with unfair competition, advertising and product labelling rules.
  5. The Provider is not liable for non-performance resulting from force majeure or from failures on the side of infrastructure suppliers, provided it has exercised due care.

11. Complaints

  1. Complaints may be submitted to contact@snapclickstudio.online or in writing to the Provider's registered office.
  2. A complaint should identify the Customer, give a correspondence address, describe the objection and state the expected resolution.
  3. The Provider examines complaints within 14 days of receipt and informs the Customer of the outcome on a durable medium.
  4. A Customer who is a Consumer may use out-of-court complaint and redress procedures — in Poland in particular the county (municipal) consumer ombudsman, mediation before the regional Trade Inspection inspector, and the permanent consumer arbitration courts at the Trade Inspection. The register of bodies competent to resolve consumer disputes out of court is kept by the President of the Office of Competition and Consumer Protection (polubowne.uokik.gov.pl). The EU online dispute resolution (ODR) platform was shut down on 20 July 2025 and is no longer available.

12. Withdrawal and cancellation

  1. A Consumer and an entrepreneur with consumer rights may withdraw from a distance contract without giving a reason within 14 days of its conclusion, by sending a statement to contact@snapclickstudio.online.
  2. Where such a person requested that performance begin before the withdrawal period expired and was informed of the loss of the right of withdrawal upon full performance, they must pay for the performance rendered up to the moment of withdrawal, in proportion to the Creatives used.
  3. The right of withdrawal does not apply to digital content delivered in full at the Customer's express request after they have been informed of the loss of that right.
  4. Other Customers may opt out of subscription renewal as described in section 6; the fee for a commenced Billing Period is non-refundable unless the cancellation results from the Provider's improper performance.

13. Termination and deletion of data

  1. The Provider may terminate the contract with 30 days' notice for important reasons, in particular discontinuation of the Service, refunding the fee for the unused period.
  2. In the event of a gross breach of section 8 the Provider may terminate the contract with immediate effect after calling on the Customer to cease the breach.
  3. After termination the Customer has 30 days to download stored Creatives. Afterwards Input Materials and Creatives are permanently deleted, save for backups deleted within a cycle of up to 90 days and data required for accounting and evidentiary purposes.

14. Personal data

  1. The controller of Customers' personal data is the Provider. Details are set out in the Privacy Policy.
  2. Where Input Materials contain personal data controlled by the Customer, the parties conclude a data processing agreement compliant with Article 28 GDPR. A template is provided on request.

15. Changes to the Terms

  1. The Provider may amend these Terms for important reasons, in particular changes in law, in the scope or manner of providing the Service, in technology, or the need to counter abuse.
  2. Customers holding an Account are notified by e-mail and by a notice in the Service at least 14 days in advance.
  3. A Customer who does not accept a change may terminate the contract with effect from the date the change takes effect; the fee for the unused period is refunded.

16. Final provisions

  1. Matters not covered here are governed by Polish law. The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of their habitual residence.
  2. Disputes with Customers who are not Consumers are settled by the court having jurisdiction over the Provider's registered office.
  3. These Terms exist in Polish and English versions; in case of discrepancy the Polish version prevails.
  4. The price list published in the Service forms an annex to these Terms.

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